Refund policy

Return & Refund Policy

Last updated: August 27, 2025

At Step Tale, we want you to feel confident and happy with your purchase. If something’s not quite right, we’re here to help.

🕒 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • Unused and unworn

  • In original packaging

  • With tags attached

  • Accompanied by a receipt or proof of purchase

To start a return, please email us at support@steptale.ca

🚚 Return Shipping

A flat return shipping fee of $12 CAD will be deducted from your refund, unless the return is due to:

  • A defective product

  • An incorrect item sent by us

Once your return is approved, we’ll send a prepaid shipping label and return instructions.

Important: Items sent back without prior authorization will not be accepted.

⚠️ Non-Returnable Items

We do not accept returns on:

  • Custom or personalized items

  • Gift cards

  • Final sale items

If you’re unsure if your item is eligible, please reach out to us before returning.

🔄 Exchanges

To make an exchange (e.g., size or style), please:

  1. Start a return for the original item

  2. Place a new order for the replacement item

We’ll refund the original item once we receive and inspect it.

Note: Customers are responsible for return shipping unless the exchange is due to our error (e.g., incorrect or defective item).

✅ Damages or Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away at support@steptale.ca,  and we’ll make it right.

💳 Refunds

Once your return is received and approved:

  • You’ll get a confirmation email

  • A refund (minus the $12 return fee, if applicable) will be issued to your original payment method within 10 business days

Please note:

  • Banks or credit card companies may take additional time to process the refund

  • If it's been 15 business days and you haven’t received your refund, please contact us at support@steptale.ca

💬 Questions?

We’re always happy to help! Reach out any time at support@steptale.ca with return questions, size concerns, or product info before ordering.